Return Policy

If for any reason you are not satisfied with your order, you have 14 days from receipt of the order to return it. All returned products must be in new, unused condition, in the original box, and include all documentation, parts, and accessories. A Return Authorization Number is required for all returns. Please call customer service at 1-877-853-7816 or contact us by email at returns@accessabledesigns.com to receive a Return Authorization Number (RAN), which allows us to keep track of the return.

Products showing signs of wear or use cannot be returned.

Please note: Custom made items cannot be returned unless the item was received defective, damaged, or broken.

Credits

Please allow 2-4 weeks to fully process your return. It takes 5-10 business days for return shipped items to be received at the manufacturer’s warehouse. Once your return is received, it will be inspected for damage, wear, and completeness. When the inspection is complete, we will process your refund within 72 hours and apply a credit to your credit card or original method of payment. Depending on your financial institution, it may take an additional 5-10 business days for the credit to be processed and reflected on your credit card statement.

Original shipping and handling charges are not refundable. Credit amounts may be reduced if products are returned damaged or missing the original packaging, documentation, or parts.

Restocking

Please Note: All returns are subject to a 20% restocking fee. If you have any questions about the restocking fee, please contact us prior to placing your order. Once the product has shipped from the warehouse, the return policy and restocking fee apply. Items refused upon delivery are also subject to the restocking fee.

Return Shipping

Customers are responsible for all return shipping charges. Returned products must be shipped back to the original manufacturer warehouse. Access-Able Designs Inc., recommends that customers obtain a tracking number and shipping insurance to cover any potential damage or loss of the product by the shipper during the returns process. To better ensure timely processing of refunds, American Fitness requests customers to forward tracking information for returns to our customer service department, so we may confirm receipt by the manufacturer.

Undeliverable Items

Undeliverable items are subject to return shipping and restocking fees. For more information, please see our Shipping Policy.

Damaged or Defective Items

If your order arrives at your door damaged, broken, or defective, Access-Able Designs Inc., will work to resolve the issue by either 1) replacing broken parts, or 2) shipping a new replacement product.

When replacing parts, Access-Able Designs Inc., will work with the manufacturer of the item to process the request as quickly as possible. Please note that we are not able to express ship replacement pieces.

Canceling Orders

If you have placed an order and would like to cancel it, please call us at 1-877-853-7816 or email us at admin@accessabledesigns.com within 2 hours. Orders are automatically processed on a continuous basis. We make every attempt to cancel your order as long as the product has not left the warehouse. Once your order has entered the shipping and handling process, it cannot be canceled.

Promotions Rules and Restrictions

Access-Able Designs Inc occasionally issues coupon codes for special discounts during promotional periods. Access-Able Designs Inc., also offers promotional free shipping on limited specified product SKUs.

Promotional offers are valid only in the US for legal US Residents only. Coupons may be redeemed one time per person or address, unless otherwise specified. Offers are valid at AccessAbleDesign.com  only. Offers are limited to in-stock items. No rain checks. Offers may not be applied to previous purchases.

All free shipping offers are limited to addresses in the continental United States. Additional shipping charges apply to Alaska and Hawaii. AccessAbleDesigns.com does not currently ship outside the United States.

Promotional offers are void where prohibited or restricted by law.

Customer satisfaction is important to us. If you have any questions about our policies, please contact us via e-mail at admin@accessabledesigns.com or via telephone at 1-877-853-7816.

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